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ACM Diagnostics Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. Based in Sydney, Australia acmdiagnostics.com Title: ACM Diagnostics Description: Contact centre consultants and software developers based in Sydney Australia, working with clients to achieve excellence in customer care Keywords: simulator call centre call center contact centre contact center call centre consultants call center consultants contact centre consultants contact center consultants traffic engineering crm customer relationship management customer care analytics teletraffic help desk workforce planning adherence management rostering operations management kpi gos grade of service benchmark benchmarking

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